Pre-Sales Services
1. Needs Analysis & Consultation
• Provide professional product recommendations to help clients select the most suitable matcha grade (e.g., ceremonial, beverage, or culinary grade).
• Offer free samples for testing and explain in detail the application scenarios and advantages of matcha.
2. Customization Services
Tailor packaging specifications, product label design, and other customization services based on client requirements.
3. Certification Support
Provide relevant international certification documents (e.g., Organic, HACCP, Kosher, Halal, Rainforest Alliance, AIB, ISO 22000, HACCP, FSSC22000) to ensure compliance for export or use.
Sales Services
1. Quick Response & Order Confirmation
Ensure an efficient process from order confirmation to production and keep clients informed about production and shipping progress.
2. Strict Quality Control
Utilize international-standard production processes and conduct multiple inspections to ensure product quality consistency.
3. Flexible Logistics Arrangements
Offer various transportation options (e.g., air freight, sea freight, express delivery) and adjust shipping arrangements to meet client needs.
4. Transparent Communication
Provide real-time updates on order status, ensuring clients are fully informed throughout the process.
After-Sales Service
Technical Support
We provide professional technical guidance for matcha applications, including specific operational methods and formula optimization suggestions for beverages, desserts, baking, and other fields.
Customer Satisfaction Tracking
Regular follow-ups with customers to gather feedback on product usage, allowing us to continuously improve our products and services based on their input.
Issue Resolution
In case of any issues during product use (e.g., packaging damage, quality concerns), we offer a prompt response and timely solutions to ensure customer peace of mind.
Long-term Cooperation Support
For long-term partners, we develop annual procurement plans, offer special discounts, and provide regular market trend analysis to help drive customer business growth.